Refund and Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
We want you to feel at ease when buying products from Teal Tree India. We understand that a lot of you may be buying from us for the first time, and might have concerns around purchasing products you may not be sure of. Our returns policy guidelines takes care of all that. All returns must be in unused condition with all original tags and packaging intact. Our Quality Assurance team will take the final call on whether to approve or reject a return. On a successful return, we will contact you to arrange for you to use the amount for purchase on our website. The credit would not be transferrable and usable only once.. No exchange or replacement requests will be serviced. Given the seasonal
nature of the products we sell, it is not possible for us to maintain stock for all product types sold over the trailing 30 day period. You will have to ship the item to be returned at your own cost.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account within 15 days or next billing cycle of your credit card. We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured / charged. If however the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Teal Tree India reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order.